Oaklynn Esz

Wanted to discontinue automatic purchase program.

It was difficult to convince the person I was speaking to that I wanted to discontinue receiving product.
View full review

User's recommendation: Don’t subscribe to the automatic subscription until you know how well the product performs.

Anonymous
map-marker Richmond, Virginia

Problem with a product

I purchased your sub d a few weeks ago. I have been using previously. This bottle was not like my previous ones.The consistency is very oily and not whipped cream as before. I stirred it up, but that didn't help. It does not go on well and I am very disappointed. I hope you will consider a replacement.
View full review
Margo C Dga

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Did not order items charged for

Perricone MD - Did not order items charged for
Perricone MD - Did not order items charged for - Image 2
Charged for items not ordered. Waiting on refund. Item returned on 9/6/23.as of 9/30/23 still waiting for credit to my credit card acct.
View full review
Loss:
$340

Preferred solution: Full refund

User's recommendation: Be careful.

Beverly C Ryi

Received a product not ordered

Received Growth Factor Firming and Lift Serum plus samples. I did not order this - I ordered one a while back but have not ordered again. Why did I get this?
View full review
Pros:
  • Perricone has wonderful products
Cons:
  • Too much money

Preferred solution: Full refund

Lynna R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order 54391****

Order placed 12-5-23. 1) cold plasma lip therapy missing. (2) no makeup instant blur priming moisturizer missing. (3) Lipstick trio missing. I have received make up kit bag , one cold plasma intensive hydrating cream (very small container) one cold plasma eye .17fl. oz, one cold plasma sub d neck, 0.17 fl. Oz. What happened to my real order. I want refund if I dont get the lip therapy and blur priming moisturizer.
View full review

Preferred solution: Deliver product or service ordered

Janet L Qkd

They send me orders I haven’t ordered

You sent me 2 orders that I never ordered, I want you to take them back and refund me my money, please 160******** is my no, janimac@***.net Janet Lavigne 4Greenleaf Drive, Seabrook, NH 03874
View full review
Loss:
$600
Cons:
  • Rolls off face

Preferred solution: Full refund

Lynna R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order no 54554**** on December 8,2923. Cold plasma. Lip therapy for $32.00 and no make up instant blur priming moisturizer for $59.00 not yet received. I was charged $100.88 including 6.00 for ship

Order 54554**** since dec 9.2023 on cold plasma plus lip therapy for 32.00 and no make up instant blur priming moisturizer fir 59.00 still not shipped to me. I was already charged $100.88 including 6.00 shipping and 3.88 tax. Please mail my order. Thank you.
View full review

Preferred solution: Deliver product or service ordered

Iyannah Zys

I need to cancel my subscription

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I've been a customer since 2017 and have always loved their products, the face cream feels really good on my face. The problem is the customer service sucks butt, i called to cancel my subscription 3 months ago and thought everything was fine when i looked at my bank account here recently there was another charge to my account.

I called and asked if my account was canceled she said no. Wtf Then was trying to sell me products. Then I told her to reverse the payment immediately and she said, she can't the product is already on the way.

I was so pissed with the way the whole conversation was going I told her i will be sending it back and you better send me a return label! And said ok bye and hung up.

View full review

Preferred solution: Full refund

User's recommendation: Not worth the headache of customer service

Janet L Qkd

Refund and stop subscription

I did not get a recurring subscription, but they keep sending me one, call me, no sales slip inside of the box, or who its from
View full review
Loss:
$600

Preferred solution: Full refund

User's recommendation: Be very careful

Gina J Hpb

Disappointing

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered once, was automatically enrolled in auto ship and customer service is horrible to get to cancel.
View full review
Loss:
$300
Cons:
  • Snake oil

Preferred solution: Full refund

User's recommendation: Avoid and save yourself the frustration

Anonymous
map-marker Lincoln, Nebraska

Cancel subscription

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Enrolled in auto shipment of product I wanted to purchase one time. Called Perricone MD customer service and I had no account there but service rep states it is thru Gunthy Renker? And gave me that #. Ridiculous customer service. It's OK to fraudently sign me up and charge me for products I did not order but try to get all your money back?? No way!
View full review

User's recommendation: Avoid and save yourself money and frustration

Ella K Xwk

Tracking order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The customer service representative informed me that my order was not delivered due to incomplete mailing information on my part. She assured me that she would cancel the order and refund my money and would send an email regarding such. I am still waiting for the email to confirm this. I will rate the company when this happens.
View full review
Pros:
  • Always been satisfied with the products and delivery
Cons:
  • Should be easier to voice complaints

Preferred solution: Full refund

Anonymous
map-marker Rochester, New York

Account question

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1. I wanted to talk to a person about my account. 2. No one answered the phone. It took longer than 15 minutes. Very poor service and business practice.
View full review
Suzanne F Tio

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very deceptive in their marketing

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Dr. Perricone is on a marketing rampage. If you sign up for their sample products you are signing up for membership. You will receive the sub DNA facial cream and be billed for $171 for those of us who miss the small print there is no option, other than a 30% discount on the $171 or send it back paying the postage. I like the sub D neck cream but I am not paying an arm and a leg for it.
View full review
Loss:
$171
Pros:
  • Neck cream is quite good
Cons:
  • Very very expensive

Preferred solution: Price reduction

User's recommendation: Read the fine print and stay away from this overpriced product

Padi W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need to change my credit card number had to have it replaced

If you go to take money out of my bank account using the credit card number you have it will decline it because I had to throw away the card and get another one because I was hacked on Groupon if you want my current credit card number so you can take the monthly amount of money out you need to answer the phone I dont know how to get in touch with you
View full review

Preferred solution: I’d like to give you my credit card number so you can replace it with the old one so you can get paid

Anonymous
map-marker Frederick, Maryland

I want to change what I am ordering

I ordered the face firming moisturizer which is my normal moisturizer but realized I wanted to change it to the hyaluronic moisturizer. I called the same day but had to leave a voice message. I was not contacted until the next day & explained this to the agent. She said she would try to change the order and felt confident that she could. The product was sent out anyway but I refused it & sent it back unopened. Will I receive my refund?
View full review

About

Summary

Perricone MD is a company that specializes in distributing a wide range of skincare products. The company has been in business since 1998. Nowadays it is based in Meriden, CT. Perricone MD provides various products such as nutritive cleansers, high potency evening repair gels, face finishing moisturizers, skin clear supplements, acyl-glutathione eye lid serums and many more. In addition the company sells cold plasma body gels, chia serums, vitamin C ester serums and blue plasma gels. Perricone MD provides toll free consultations and online customer support.

Perricone MD reviews and complaints

Perricone MD is ranked 486 out of 1753 in Cosmetics and Personal Care category

Area Served

USA

Payment Methods

VISA

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article